45% Fewer Abandoned Applications.
60% Faster Staff Review.
Every abandoned permit application is lost revenue and a frustrated constituent. Civona's guided intake reduces confusion before submission, while AI-assisted triage routes complete applications to the right reviewer faster.
Plain Language Guidance
From Start to Permit
Most permit forms assume the applicant knows what a “setback” is, or which zone their property sits in. Civona's AI walks them through it in plain language — and in their language.
Pre-Application Guidance
Before the applicant touches a form, Civona answers: Do I need a permit? Which type? What will it cost? What do I need to bring? In any of 20+ languages.
Document Checklist
AI-generated checklist specific to their permit type and property. Know exactly what to bring before arriving — or uploading.
Real-Time Status Tracking
Applicants check their permit status 24/7 without calling the office. Status updates are pushed automatically at each milestone.
Revision Guidance
When a revision is needed, Civona explains what's missing in plain language — not code citations — and what to do next.
Review What's Ready.
Skip What Isn't.
Staff spend up to 40% of permit review time on incomplete applications — finding the missing document, calling the applicant, waiting for re-submission. Civona eliminates that loop.
- →AI completeness check before application enters the queue
- →Incomplete apps returned to applicant with specific instructions
- →Smart routing based on permit type, complexity, and reviewer load
- →Dashboard showing queue depth, average review time, and bottlenecks
- →Automated reminder sequences for pending applicant actions
Legacy Permit Process vs. Civona
Legacy Permit Process
- ✕Applicants confused about which permit type they need
- ✕25–40% of applications abandoned mid-process
- ✕Incomplete applications clog review queues
- ✕Status only available by calling the office
- ✕Staff spend hours on follow-up calls
- ✕Revision notices are jargon-heavy and confusing
- ✕No insight into where applications stall
Civona Permit Accelerator
- ✓AI guides applicants to the right permit type before they start
- ✓45% reduction in application abandonment
- ✓AI pre-check ensures applications are complete before submission
- ✓24/7 self-service status tracking via web or text
- ✓Automated reminders replace manual follow-up calls
- ✓Plain-language revision requests with specific instructions
- ✓Full pipeline visibility dashboard for permit staff
Calculate Your Abandonment Loss — Then Fix It
Our calculator shows exactly how much permit revenue you're leaving on the table.