Transparent Pricing.
Designed for Municipal Budgets.
Annual SaaS subscription — no capital expenditure required. Eligible for operational budget approval at most municipalities. No setup fees. No per-seat licensing.
Everything you need to deploy AI constituent services — 311 AI, multilingual access, and revenue recovery monitoring — without enterprise complexity.
- ✓Digital Front Door (AI 311) — up to 15K monthly interactions
- ✓20+ languages from day one
- ✓STR registration monitoring (up to 200 properties)
- ✓Permit application guidance and status tracking
- ✓Source citation engine on all AI responses
- ✓Human escalation routing to your staff
- ✓Monthly analytics dashboard
- ✓2–4 week deployment, fully managed
- ✓99.9% uptime SLA
- ✓Email support with 4-hour response SLA
Full platform access with higher interaction limits, advanced revenue recovery, and dedicated onboarding support for larger, more complex deployments.
- ✓Digital Front Door — up to 75K monthly interactions
- ✓20+ languages with right-to-left script support
- ✓STR monitoring (unlimited properties)
- ✓Unlicensed business detection engine
- ✓Full Permit Accelerator with staff dashboard
- ✓Advanced analytics with peer benchmarking
- ✓Custom document ingestion and knowledge base
- ✓Dedicated onboarding success manager
- ✓Priority support with 2-hour response SLA
- ✓Quarterly business review with Civona team
- ✓API access for custom integrations
For county-wide deployments, municipal associations, and partners serving multiple municipalities — volume pricing, white-labeling, and reseller arrangements available.
- ✓Unlimited interactions across all municipalities
- ✓White-label option with custom branding
- ✓Multi-municipality management console
- ✓Dedicated infrastructure and SLA
- ✓Joint go-to-market support
- ✓Revenue share for qualified resellers
- ✓Custom integration development
- ✓Executive sponsor and dedicated CSM
50% Off — For 10 Founding Municipalities
Civona is selecting 10 founding municipalities who will shape the platform, appear in our published case studies, and receive 50% off first-year pricing. In exchange, we ask for honest feedback and a willingness to be referenced publicly.
Compare Civona to Your Current Costs
Our diagnostic tools model your exact operational costs so you can compare apples to apples.
Pricing Questions
Does this require capital expenditure approval?
No. Civona is priced as an annual SaaS subscription, making it eligible for most operational budgets without capital expenditure approval or council vote in most states.
Can we use ARPA funds?
Civona is eligible under ARPA's 'government services' and 'infrastructure investments' categories. We can provide the documentation needed for your ARPA compliance documentation.
What about multi-year contracts?
Multi-year agreements (2–3 years) are available at a 10–15% discount. We recommend starting with a one-year agreement to validate ROI before committing longer.
Are there implementation fees?
No. Deployment, document ingestion, integration configuration, and staff training are all included in the annual subscription. The price you see is all-in.
Ready to Compare Your Numbers?
We'll build a custom ROI model for your municipality before the first call — free, no obligation.