Privacy, Terms &
Accessibility
Privacy Policy
Last updated: March 26, 2026
Information We Collect
Civona collects information you provide directly when requesting a demo, contacting us, or using our diagnostic tools. This includes name, email address, municipality name, and information about your municipality's operations. We also collect usage data through standard web analytics (page views, session duration, referral sources).
How We Use Your Information
Information you provide is used to respond to your inquiries, build custom demos for your municipality, and communicate about Civona's platform and services. We do not sell your personal information to third parties. We do not use your municipal data to train shared AI models.
Municipal Data
For municipalities using the Civona platform, all data is stored in isolated, encrypted tenant environments. Municipal constituent data is never shared between municipalities, never used for third-party purposes, and never used to train shared AI models. Each municipality's data is encrypted at rest (AES-256) and in transit (TLS 1.3).
Data Retention
Website inquiry data is retained for 2 years or until you request deletion. Municipal platform data is retained for the duration of the service agreement and deleted within 30 days of contract termination, following a final data export in standard formats.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact [email protected]. We will respond within 30 days.
Contact
For privacy-related inquiries: [email protected]
Terms of Service
Last updated: March 26, 2026
Acceptance of Terms
By accessing or using the Civona website or platform, you agree to these Terms of Service. If you are accessing Civona on behalf of a municipality or organization, you represent that you have authority to bind that organization to these terms.
Platform License
Subject to these Terms and your payment of applicable subscription fees, Civona grants you a limited, non-exclusive, non-transferable license to access and use the Civona platform for your municipality's internal constituent service operations.
Acceptable Use
You may not use Civona to provide services to municipalities other than the one identified in your subscription agreement, to resell access to the platform, or to attempt to extract, scrape, or reverse-engineer the platform's AI models or underlying data.
Data Ownership
You retain all rights to your municipal data. Civona does not claim ownership of any data you provide or that is generated through your use of the platform. You may export your data at any time and upon contract termination.
Service Availability
Civona targets 99.9% uptime for the platform. Planned maintenance windows are communicated at least 48 hours in advance. Civona is not liable for downtime caused by third-party systems or force majeure events.
Limitation of Liability
Civona's liability to you is limited to the fees paid in the 12 months preceding the claim. Civona is not liable for indirect, incidental, consequential, or punitive damages. Civona AI responses are informational and do not constitute legal, financial, or official government advice.
Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Disputes shall be resolved through binding arbitration in accordance with JAMS rules.
Contact
For terms-related inquiries: [email protected]
Accessibility Statement
Last updated: March 26, 2026
Our Commitment
Civona is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
We aim for conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The Civona website uses semantic HTML, ARIA labels, keyboard navigation support, and sufficient color contrast ratios. We are actively working toward full WCAG 2.1 AA compliance.
Known Limitations
Some interactive diagnostic tools may have limited screen reader support. We are prioritizing accessibility improvements to these components. If you encounter an accessibility barrier, please contact us and we will provide the information in an alternative format.
Feedback and Contact
We welcome your feedback on the accessibility of the Civona website. Please contact [email protected] if you experience accessibility barriers or need content in an alternative format. We will respond within 5 business days.
Platform Accessibility
The Civona platform — the AI constituent service layer deployed for municipalities — is designed to serve all constituents, including those using assistive technologies. Multilingual support, clear language, and compatibility with screen readers and keyboard navigation are core platform requirements.