Every Constituent. Every Language.
24/7. $0.50 Per Interaction.
The average municipal 311 interaction costs $22 when handled by staff. Civona brings that to $0.50 — in any of 20+ languages, at any hour — without sacrificing accuracy or accountability.
AI That Knows Your Municipality
Civona ingests your actual municipal documents — ordinances, permit requirements, utility policies — and builds an AI assistant that can only answer from verified sources. No hallucinations. Every answer cites its source.
Document Ingestion
Civona ingests your municipal code, permit requirements, utility policies, zoning rules, and FAQs. The AI is trained only on your verified official documents — not the open internet.
Source-Cited Answers
Every constituent question returns an answer with a direct citation to the official document it came from. Constituents can verify. Staff can trust. Liability is minimized.
Multilingual by Default
The same answer is available in 20+ languages without any additional configuration. Your Spanish-speaking, Somali-speaking, and Arabic-speaking constituents get the same quality of service.
Human Escalation
Complex questions, complaints, or anything requiring staff judgment gets routed to the right department automatically. Civona handles routine inquiries; your staff handles what only humans can.
Legacy 311 vs. Civona
The technology hasn't changed in 20 years. The constituent expectation has.
Legacy 311 System
- ✕$18–$28 per staff-handled interaction
- ✕English only — LEP constituents underserved
- ✕Business hours only: Mon–Fri, 8am–5pm
- ✕Inconsistent answers based on which staff member picks up
- ✕No documentation trail on verbal guidance given
- ✕Wait times spike during budget season and storm events
- ✕Title VI compliance is manual and often incomplete
Civona Digital Front Door
- ✓$0.50 per interaction — 95%+ cost reduction
- ✓20+ languages including right-to-left scripts
- ✓24/7 availability — zero hold time, zero backlogs
- ✓Consistent, source-cited answers from official documents
- ✓Full audit trail for every interaction
- ✓Unlimited concurrent capacity — handles surge automatically
- ✓Title VI compliance built into every interaction by design
Title VI Compliance
Built In, Not Bolted On
Executive Order 13166 requires meaningful language access for LEP communities. Most municipalities are non-compliant. Civona makes compliance the default, not a project.
If 5% or 1,000 of your residents are LEP, written translation of vital documents is federally required.
HHS guidelines require analysis of LEP population size, frequency of contact, importance of service, and cost of compliance.
Every constituent interaction is automatically available in their preferred language. The Four-Factor analysis is satisfied by design.
See Civona Answer Your Constituents' Actual Questions
We build a demo using your municipality's own documents before the first call.